Struggling with your browser? Wondering how long you’ll have to watch a show? Or just want to know more about how it works?

How do I pay for a show?

There are no subscription fees – you pay per show. For quick and easy rentals, at point of purchase you can save your card details to your account using our secure and fully compliant card storage function.

If you prefer, you can elect not to save your details and instead can enter them each time you pay.

All transactions are made on behalf of Stripe. For debit card payments, we accept Visa, Mastercard, Maestro, American Express.

 

I’m having issues paying for my film. What should I do?

If you are experiencing any payment issues, please email ondemand@sohotheatre.com with details of which show you’re trying to rent, any error message you have received and one of our team will be in touch to help you.

 

Which web browsers can I use to watch Soho Theatre On Demand?

In order to watch shows and trailers on Soho Theatre On Deamand, your device will need to comply with the following minimum system requirements: • Internet Explorer 11 and Windows 8.1 • Edge and Internet Explorer 11 on Windows 10 • Safari (from version 9.1 onwards) on Mac OS X 10.11 and above (El Capitan) • Mozilla Firefox (version 47 onwards) • Google Chrome (version 35 onwards)

 

How long do I have to watch a show?

Once you have purchased your film you have 48 hours to watch it. You can stop, rewind,  fast forward and re-watch as many times as you like.

 

Can I download a show and watch offline?

Films are streamed via the internet, not downloaded to your device so you will need a constant internet connection.

 

Why does the film keep Buffering?

We recommend a sustained broadband internet connection of at least 2Mbps. You can test your speed Here.

 

Why can I hear the audio but can’t see the film on my computer?

This may be because your computer is connected to a second screen, monitor or device via an unsupported connection method. If you are trying to connect your computer to another screen or device by using a VGA connection please try either disconnecting this cable or opening up the film in Chrome or Firefox browser.

 

Do you have an Apple/Android app?

Our Apple and Android app is called Soho Theatre On Demand. Look out for the pink Soho Theatre On Demand logo in Apple app store and Google Play.

 

How can I contact Soho Theatre On Demand?

If you have any questions that are not answered here please email us at ondemand@sohotheatre.com

 

Visit sohotheatreondemand.com

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