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Soho Theatre Company is a registered charity (company number 267234) and a company limited by guarantee (01151823) registered in England and Wales.
Soho Theatre Company operates the subsidiaries Soho Theatre Bar Limited (company number 07492131), Soho Theatre Productions Limited (company number 02950678), Soho Theatre East UK C.I.C. (company number 13460475), and all data processed by the subsidiaries is also controlled by Soho Theatre Company.
Soho Theatre Company is committed to protecting the privacy of those who use our services. We strive to take great care with customer and user information. The purpose of this Privacy Policy is to give you a clear explanation about how and why we use the information we collect from you. It also explains how you can control the data we hold, including how to update your information when it changes. We are the data controller for your personal data and will ensure it is used and stored in accordance with the provisions of the UK GDPR, as applied in the Data Protection Act (2018).
If you have an account with us, you can quickly and easily make changes to your contact information, how you’d like to hear from us, and what you’d like to be kept up to date about. Simply login to your account and go to the top of the page.
You can contact us as follows:
By email: data@sohotheatre.com (we’ll reply to your email within 5 working days)
By phone: 020 7478 0100
By post: Soho Theatre, 21 Dean Street, London, W1D 3NE
How do we collect your personal data?
When you engage with us as an audience member, donor or as a participant, we collect your information. This could be when you purchase a ticket or a membership, visit our premises, make a donation, sign up to a project, sign up to our mailing list, or register on our website. These interactions may occur online, in person or over the phone.
We may also collect information from publicly available sources as part of our fundraising practice. This may include obtaining information from individuals working on our behalf such as our development board and from organisations that book fundraising events or have memberships with us for their events.
We collect data in the following ways:
Your account allows you to do the following:
Purchase tickets Join as a member
Make a donation Sign up to our mailing
Update your communication preferences
Purchase tickets Join as a member
Make a donation Attend a show or event
Attend a workshop Sign up to a Creative Engagement project
Sign up to our mailing lists Give us your access requirements
Give feedback
Purchase tickets Join as a member
Make a donation Attend a workshop
Sign up to our mailing list Give us your access requirements
Give us your dietary requirements Give feedback
Join as a member Attend a workshop
Sign up to a Creative Engagement project Give feedback
Access requirements Dietary requirements for fundraising events
Give feedback
Through your IP address given to us by your browser
Through cookies – see our cookies policy.
We may collect some personal data (name, address, phone number, booking details) when you enter competitions or give us booking details for customer support through social media.
We also collect and track anonymised data on our social media audiences to better understand the ‘groups’ of people who engage with us online. We use this to ensure we engage with audiences and groups of people who are new to us.
Google Companies House
Charities Commission Donor Boards
Information published in articles / newspapers
We use CCTV recording equipment in and around our premises for monitoring and security purposes in line with CCTV guidelines. For more information, please see our CCTV policy.
We will always display notices when filming or taking photographs and give individuals the option to not be captured.
We may also collect any of this information from a person working on your behalf with your consent such as a personal assistant.
What types of data do we collect and where from?
This is not an exhaustive list and we may retain different types of information for different individuals based on the service we are providing. For information on how long we retain your data for, refer to the ‘how we protect data’ section of this policy.
We also keep a record of your interactions with us in our ticketing database, such as what shows you have purchased tickets to, when you have had an active membership, any projects you may have participated in or supported and whether you have received, opened or clicked through any emails we may have sent.
We also may collect an automatically populated IP address when you use our website or email service. This public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.
We do use cookies which retain information about your online behaviour, preferences and settings. For more information, please refer to our cookies policy.
Third Parties
We may also obtain your data from third parties, such as organisations with which we enter a co-production. These organisations should not pass on your data to us without your knowledge and only if it is required in the performance of a contract or within our legitimate interest. The third party will require your permission to share your data with us for marketing purposes and we will always notify you within 30 days of receipt of your data. You should check their Privacy Policy when you provide your information to understand fully how they will process and safeguard your data.
Social Media
Depending on your settings or the privacy policies for social media services like Facebook, Instagram or Twitter, you may give us permission to access information from those accounts or services, such as your behaviour on these services and across our site. Most of this behaviour is anonymised. For more information on how to control your privacy settings for these services, go to the following links:
Facebook – Privacy Policy
Instagram – Privacy Policy
LinkedIn – Privacy Policy
Twitter – Privacy Policy
Vimeo – Privacy Policy
YouTube – Privacy Policy
TikTok – Privacy Policy
We only collect information that’s necessary to carry out our business or to deliver our charitable objectives. The more ways you engage with us as an organisation, the more data we will require to provide the necessary services required. There are occasions where you can choose to not provide us with the information we require, but this will then impact the service we are able to provide.
Why do we collect your personal information and how do we use it?
We primarily use your information to provide services that you’ve requested. We also use your information to help understand our audiences needs, and to keep you informed about what’s happening at Soho Theatre. We will only contact you electronically with non-contractually related information when we have your consent to do so.
We collect your information:
To carry out our business and to provide a service or carry out a contract with you:
Where we have your consent to:
Where we have a legal obligation to:
Where we have legitimate interest to:
We are a registered charity and rely on support to maintain our work as a home for innovative artists, and to create opportunities for audiences of all ages and backgrounds to experience live and digital performance of the highest quality.
We are committed to fundraising best practice and abide by the Fundraising Regulator’s key principles and behaviours of a fundraising organisation: to be legal, open, honest and respectful. We undertake to comply with relevant law and regulations, including the Proceeds of Crime Act, Data Protection, Tax and Gift Aid legislation and Charity Commission guidance.
Who do we share your information with?
Soho Theatre will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent.
We will ask for your consent to share personal information with organisations we have co-produced work with that you may have seen in our theatre or at another venue. These requests will be specific to the individual organisation so that your consent decision is informed.
We use several data processors to help us provide the services you request. These organisations are obligated to act on our instruction in relation to their use of your personal data and do not have any control over your data. We make sure anyone who provides a service to Soho Theatre enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
Below are examples of the data we may share and who we may share it with:
Soho Theatre is not responsible for the privacy notices and practices of other websites even if accessed using links from www.sohotheatre.com and recommends that you check the policy of each website you visit and contact its owner or the Data team if you have any concerns or questions.
Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.
How we protect your data:
Soho Theatre is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use e.g. your online account is encrypted and our own network is protected.
As part of the services offered to you through the Soho Theatre website, the personal information you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to host the website are located in a country outside of the EEA. If Soho Theatre transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice.
Soho Theatre may transfer your data to the USA to organisations such as Facebook or Google. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information. More details on this certification can be found at www.privacyshield.gov/welcome
We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if purchasing a ticket only, we will typically keep your data for up to ten years from the date of your last point of engagement whereas if you have become a Soho Theatre supporter, we will hold your details indefinitely. For further information about how long we will keep your information, please contact the Data Team using the contact details outlined in this notice.
If you ask us to stop sending direct marketing communications to you, we will retain the information required (e.g. name, address or email address) to ensure we adhere with such requests.
Your rights:
If you have an online account with us, you can amend your personal details and email contact preferences at any time. Simply sign in on the website and access your account to make these changes. Or if you prefer, you can contact us by phoning, emailing, or writing using our contact details below.
Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.
You can request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Team. Please send a description of the information you would like to see, together with proof of your identity to data@sohotheatre.com.
At any time you have the right to ask Soho Theatre to amend or to stop how it uses your personal information including for marketing purposes. You can do this by signing in to the website and accessing your account details or if you don’t have an account or if you prefer to, you can contact us by phoning, emailing or writing using our contact details below.
You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.
If you would like us to remove the personal information we hold about you, please contact us using the below contact details.
By email: data@sohotheatre.com (we’ll reply to your email within 5 working days)
By phone: 020 7478 0100
By post: Soho Theatre, 21 Dean Street, London, W1D 3NE
You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk
The Head of Admin & Ops is responsible for this policy, and it was reviewed in October 2022.