Overview
This is a hugely exciting opportunity to be a key part of the team opening the new Soho Theatre Walthamstow. You will be integral in supporting all activity in this beautiful Grade II* listed building, including our 960 seat theatre as well as our studios and front of house spaces.
Our Venue Managers help lead the Audience Team to facilitate a great night for our audiences visiting Soho Theatre Walthamstow. They uphold excellent customer service; guiding audiences around our venue, answering questions, communicating feedback to the team and supporting the sale of tickets, merchandise, pre-order drinks and memberships while upholding excellent health and safety standards. The Audience Team are also keen to ensuring all our artists have a positive experience with Soho Theatre Walthamstow.
We’re looking for people who are great communicators, who are confident in multi-tasking and prioritising, great at leading a team and unflappable under pressure.
Job Outline
Venue & the Public
- Be the primary point-of-contact for audiences, ensuring they are treated with the highest standards of customer service.
- Represent Soho Theatre Walthamstow, its brand and values at all times.
- Be responsible for the general upkeep and safety of the venue, completing regular checks to ensure that spaces are clean and safe prior to the start of shift, between performances and post-show.
- Be a qualified first aider for the building, including being a trained user of Soho Theatre’s AED (training will be given if necessary) and be actively available to provide first aid at Soho Theatre Walthamstow. when on shift, followed by the completion of Incident Report forms.
- Be responsible for managing a Show Stop if deemed appropriate, coordinating evacuation as necessary and liaising with the emergency services if necessary.
- Proactively promote access to Soho Theatre Walthamstow. for patrons with disabilities, including facilitating captioned, BSL interpreted and audio-described performances, and managing PEP evacuation procedures for Access patrons or performers.
- Ensure that Soho Theatre Walthamstow is a welcoming, positive inclusive place to visit.
Artists
- Be a point-of-contact for artists and companies performing, ensuring they are treated with the highest standards of customer service.
- Liaise with visiting companies, artists, and producers during the evening and be Soho Theatre Walthamstow’s representative in the absence of any member of the Management Team
- Be knowledgeable of the artistic programme and brand values of Soho Theatre Walthamstow.
Team
- Be responsible for supervision of ushers and members of the wider Audience Experience Team, to lead by example, and to ensure that the highest standards of customer care are upheld, in accordance with the Customer Service Policy.
- Liaise with the Foyer team, Bar Managers, and Audience Experience Manager on an evening, when applicable, to ensure the smooth running of the whole building and to escalate customer complaints when appropriate.
- Brief your team on all relevant details of the shift and liaise with Audience Managers, Duty Technician & in-house technicians over relevant operational points.
- Be responsible for running shows to time (within the parameters of your control), and to always liaise with the company, technical staff, and Audience Manager to ensure the smooth running of the performance.
Administration
- Contribute towards a detailed Audience Team Show Report at the end of each shift and keep the Duty Technician, and Audience Managers fully informed of any incidents which may have occurred during the evening.
- Liaise closely with other Venue Managers to ensure smooth handovers, clear communication via Show Notes & Show Report administration and continuity of provision for Soho Theatre Walthamstow.
- Ensure appropriate show signage, including content advice and any additional information.
Health & Safety
- Read and actively implement Soho Theatre’s policies, in particular the Health & Safety and Safeguarding Policies at all times. Ensure all work is carried out in a safe and secure manner and inform Audience Team Management in the case of any uncertainty
General
- Support the aims and objectives of Soho Theatre Walthamstow., both internally and externally.
- Represent Soho Theatre with external stakeholders and the wider arts community, building constructive relationships to further the work and profile of Soho Theatre
- Attend staff training as required.
- Champion and promote the values and behaviours of Soho Theatre Walthamstow, encouraging diversity and inclusion and acting as an ambassador for the organisation.
- Uphold the Company’s equal opportunities, access and diversity
- Remain fully aware of Soho Theatre Walthamstow’s activities and programme of events at all times.
- Any other duties that may be reasonably required.
This is a guide to the nature of the work required. It is not wholly comprehensive or restrictive and may be reviewed with the post holder and the line manager from time to time.
Want some more info before you apply? Read our FAQS.
How to apply
You can submit your application in written or video/audio form.
Written Form
Simply complete the application form at the bottom of this page and send it to jobs@sohotheatre.com with the job code STWVM25 in the subject line.
Video or Audio Applications
You can also choose to submit your application by video, recording yourself answering the questions in the application form. To do this follow these steps:
- Take a look at the application form, you will still need to fill in your personal details and references on this form and send this through to us. But for the question, ‘Tell us why you have applied for this post, how your skills and experience make you a suitable candidate and any other information to support your application,‘ you can record yourself answering this question on video and email us a link to your video alongside your application. Please ensure the recording is no longer than a total of 3 minutes (we still need you to keep within the word count).
- Once you are happy with your video send us your application form with personal details and references completed alongside a link to view your video to jobs@sohotheatre.com with the job code STWVM25 in the subject line. Privately upload your video to Youtube or Vimeo or another broadcast platform and email us the link and password to view them and make sure that they’re unlisted (this means only people with the link and password can view them). Remember: keep your recordings, so we can reach out in case of any tech issues.
If you have any questions about this process drop us an email at jobs@sohotheatre.com and we’ll see if we can help.