We’re looking for friendly and approachable people with great communications skills who enjoy working with the general public and our artists. You’ll be great at getting people served quickly and efficiently and able to answer their questions. If you’re able to multi-task, think on your feet and do it all with a cheerful smile and maintaining eye contact, you’re just the kind of person we’re looking for.
Job Outline
Customer Service
- Ensure that the customer bar experience is always positive, with high standards of customer service
- Maintain a visible profile during service, being proactive, polite and helpful
- Ensure quick, accurate service
- Maintain high standards of personal appearance and hygiene
- Comply with all Health & Safety requirements related to bar service
- Promote and establish a regular customer base, remember their likes and dislikes
Prior to Service
- Report for duty on time and prepared for your shift
- Adhere to agreed break times
- Ensure the bar has had all required opening procedures adhered to prior to starting a shift
- Ensure all food and beverage preparations have been completed prior to service
- Ensure all cleaning responsibilities have been met
- Ensure all stock is rotated in date order correctly
- Ensure that the bar is presentable, and all tables are laid in accordance with procedure
- Ensure all stocks have been brought from cellars in the appropriate manner and time
During Service
- Provide excellent customer service in line with the values of Soho Theatre Walthamstow & Bar
- Take instruction from senior staff members, be proficient in anticipating their requirements
- Be conversant with the tills, Point One software and card payment devices
- Serve customers following a clear order of priority – acknowledge customers to be prioritised and attend to them quickly
- Take and process orders, ensure payments clear
- Respond to any drinks/menu queries with knowledgeable answers
- Ensure your working environment remains clean and tidy
- React promptly and deal with any issues, complaints, breakages, spillages in the correct manner
- Communicate any unresolved issues to a senior staff member
- Provide a consistent positive attitude when working with other staff members.
- Provide excellent teamwork to assist others.
- Be aware and act as a reception point of entry for welcoming visitors to the building
Ticketing (when working daytime shifts)
- Act as a point of contact for visitors to the building, taking on the role of reception for artists and other building users
- Confidently use the radio as a means of contact with the theatre, liaising with the Duty Manager to assist with arrivals to the building
- Maintain an awareness of daily building activity and the associated arrivals, departures and deliveries
Always be a welcoming, knowledgeable and confident presence in the Bar
After Service
- Ensure bar is re-stocked for the next shift
- Ensure rubbish is removed
- Ensure everything is left clean and tidy
- Report any outstanding issues to the Bar Managers
- Sign out on rota to record working hours
This is a guide to the nature of the work required. It is not wholly comprehensive or restrictive and may be reviewed with the post holder and the line manager from time to time.
Want some more info before you apply? Read our FAQS.
How to apply
You can submit your application in written or video/audio form.
Written Form
Simply complete the application form at the bottom of this page and send it to jobs@sohotheatre.com with the job code STWBA25 in the subject line.
Video or Audio Applications
You can also choose to submit your application by video, recording yourself answering the questions in the application form. To do this follow these steps:
- Take a look at the application form, you will still need to fill in your personal details and references on this form and send this through to us. But for the question, ‘Tell us why you have applied for this post, how your skills and experience make you a suitable candidate and any other information to support your application,‘ you can record yourself answering this question on video and email us a link to your video alongside your application. Please ensure the recording is no longer than a total of 3 minutes (we still need you to keep within the word count).
- Once you are happy with your video send us your application form with personal details and references completed alongside a link to view your video to jobs@sohotheatre.com with the job code STWBA25 in the subject line. Privately upload your video to Youtube or Vimeo or another broadcast platform and email us the link and password to view them and make sure that they’re unlisted (this means only people with the link and password can view them). Remember: keep your recordings, so we can reach out in case of any tech issues.
If you have any questions about this process drop us an email at jobs@sohotheatre.com and we’ll see if we can help.