Subscription Terms & Conditions

Please have a read of these terms & conditions surrounding your purchase of a subscription from Soho Theatre.

If you can’t find the answer to what you’re looking for, check the FAQs on this page or you can always give us a call on 020 7478 0100 or drop us a line at 

Joining the Scheme

All Members, Friends and Supporting Partners are offered a £10 discount on their first transaction when joining the scheme. In the event the first performance you would like to see is not eligible for this discount, we will hold a credit of £10 on your account to be used against your next purchase. Please note, this offer is only offered as part of your initial sign up and is not available on annual renewals or where you are transferring from an existing Friends or subscription scheme.

You will be issued with a members’ card which will carry your name and expiry date. You can collect it from box office the next time you’re at the theatre. We do not currently post out membership cards

As a Member, Friend or Supporting Partner you agree not to pass on your membership card to anyone not part of the scheme so that they might benefit from any discounts within it. If Soho Theatre believes you are ‘sharing’ your membership card to secure benefits for anything within the scheme, we reserve the right to cancel your membership with immediate effect, without refunding any joining fee.

On renewal of your annual membership, we will issue you with a new membership card and the previous card will no longer be accepted.

We now take monthly direct debit payments for Friends and Supporting Partners. To select this option choose the ‘join monthly’ option when signing up to a membership and be sure to tick ‘set up auto renewal’ on your membership.

If you purchase a membership either online or by telephone (but not, for the avoidance of doubt, if you purchase a membership in person at the Soho Theatre Dean Street), you have a right to cancel your membership within 14 days from the day after purchase (the “cooling-off period”). If you cancel your membership within the cooling-off period then, subject to the below, you will receive a full refund.

Using Membership Benefits within your 14 day ‘Cooling Off’ Period:
If you use any listed benefits of your membership but then cancel your membership within the cooling-off period, Soho Theatre reserves the right to deduct the face value price of such benefits from the sum refunded to you in respect of such cancellation. You acknowledge and agree that by using any listed benefits of membership within the first 14 days, you are expressly requesting that your membership benefits commence during the cooling-off period.

Our membership schemes are only open to all patrons aged 18+

Using The Scheme

Tickets are subject to availability. In the instances where we have a limited number of Members’ or Friends’ tickets to sell at a particular price, we will notify you of this in our communications with you. We reserve the right to limit the number of tickets any one member or Friend can buy to ensure a fair usage policy for all Members and Friends.

Where possible, we will provide priority booking for some of the hottest comedy shows and plays produced by Soho Theatre. Our Members and Friends will be notified of priority booking by email. We cannot guarantee that priority booking will be offered on each occasion. In some cases we will email you advanced notice of a show’s on sale if we are unable to offer you priority booking.

Friends and Supporting Partners will receive invitations to come see one of our shows throughout the year by email. Tickets to each event are limited and subject to availability, therefore tickets will be allocated on a first come first served basis. Upon acceptance of an invitation, Friends and Supporting Partners will receive two complimentary tickets to the chosen event and 2 two complimentary drinks vouchers, which are non-transferable. A record of how many Guest Nights have been attended over a 12-month period will be recorded on your record on our database and we reserve the right to change the frequency of invitations sent if you have exceeded the number of events available to your level of membership.

We are not able to carry over any unused complimentary tickets from one year’s allocation to the next.

Concessions cannot be used on Members’/Friends’ ticket offers. We are confident that the offers we promote financially outweigh any concession you may be entitled to. In the unlikely event that you purchase a members/Friends deal rather than a concession, and the concession turns out to be a cheaper option, we will rectify this transaction on the system and credit your account with any monies owing. In the event you use concession priced tickets where Members/Friends deals calculate cheaper, Soho Theatre will make a decision on an individual basis whether we can change your booking.

Members: We will exchange tickets for another performance of the same production if you get in touch at least 24 hours before the original performance date. There is an administration charge of £2 per ticket for exchanges. This is subject to availability.

Once purchased tickets cannot be refunded. We will only offer ticket refunds for cancelled shows. We regret that we will not be able to offer a refund or exchange on your ticket(s) if you are refused entry to a performance due to being late.

Friends: Flexi-tickets allow you to change the date of your booking for the same production, without paying an exchange fee. We ask that you let us know before 1pm on the day of your show to exchange these tickets.

Soho Theatre reserves the right to offer some last-minute discounting via agreed outlets that is comparative to Members/Friends offers. Members/Friends tickets purchased cannot be refunded in light of any subsequent discounts advertised elsewhere.

For some events, such as where we sell on behalf of another client or festival, there may be booking fees attached to tickets. Whilst we may offer Members/Friends ticket deals for these events, the booking fee will always stand to be paid in full, and we will always make the booking fee clear in our communications with you.

Tickets must not be sold by Members, Friends or Supporting Partners for profit or commercial gain. Failure to comply will make this ticket and transaction void and we reserve the right to revoke your membership without refunding your joining fee if we believe you are benefiting from reselling tickets from the scheme.

To avoid unauthorised resale of tickets, tickets will not be posted out. All of our tickets are e-tickets, which are sent to your email address at the time of booking. If you do not receive them straight away, please check your junk mail and search ‘Your Tickets Are Ready’. If this is also unsuccessful, email and our ticketing team can assist further.

The Members and Friends Scheme communications are done digitally through e-newsletters and therefore we require your permission to use your email to communicate these benefits to you. If you do not give us permission to use your email address or elect to unsubscribe from the newsletters, we will continue to host monthly offers on our website. Unfortunately we won’t be able to keep you up to date with the last minute additions to the programme or advance notice on the biggest shows or send you invites to claim your complimentary tickets, if you are a Soho Theatre Friend.

We will not give your email address to any other organisation or third party without your express permission gained during the booking process or by updating your preferences in your online account, and all emails you receive regarding the scheme will be from Soho Theatre. Should we wish to pass your information on, we will ask for your consent before doing so.

By granting us access to your email address, you also give us permission to send you esurveys and other invites to help us ensure we receive feedback and evaluation of the scheme, so we can continue to improve it. We also reserve the right to record your attendance and booking patterns via our box office system to help us monitor the success of the scheme.

Please read our Privacy Policy for more information on how we use your data.

Visit Dean Street

We’re bang in the centre of the creative heart of the city. There’s many buses, tubes, taxis, bikes and scooters to get you here. See all your options on Google Maps. Nearest tubes are the Central Line and Northern Line (Tottenham Court Road) and the Elizabeth Line (Tottenham Court Road – Dean Street exit).

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