Key Responsibilities
- Working with the Executive team, develop and execute a clear, viable strategy for bars and
catering across the group, ensuring a fantastic offer for audiences and customers, a wellrun operation with a positive working culture, and a profitable F&B business within Soho Theatre - Reporting to the Executive team, lead on achieving financial targets across bars and catering
Bar Operations
- Oversee and line manage a Bar General Manager at each venue, ensuring that they are delivering bar and catering operations that:
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- Are fully compliant with all relevant legislation and regulations around licensing, health & safety and food hygiene, as well as all Soho Theatre policies
o Provide excellent customer service and audience experience in line with Soho Theatre’s values, connected with other departments including Front of House
o Meet financial targets across income and expenditure
- Are fully compliant with all relevant legislation and regulations around licensing, health & safety and food hygiene, as well as all Soho Theatre policies
- Ensure that Bar General Managers are supported by excellent line management, as well as appropriate policies and processes
- With the Operations Director and working with the Bar General Managers, provide a strategic approach to the working culture of the Bar teams, ensuring pro-active recruitment, retention and motivation of staff
Customer experience and Communications
- Work with colleagues across the Executive and management team to ensure that the F&B operations across both venues align with the values and ethos of Soho Theatre as a whole
- Work with the Operations Director and STW Operations Manager to ensure that the bars play a key role in delivering an outstanding experience to customers and audiences through excellent customer service
- With the Communications team, ensure the F&B offer is fully integrated into wider external messaging around group activity
- Build on Soho’s excellent relationships with bar suppliers to keep the offer up to date and relevant for the specific audiences we cater to, and seek out new suppliers to work with
- Build good networks and relationships with local businesses in Westminster and Waltham Forest to contribute to a positive nighttime economy, and wider local economy
Financial Administration
- Work closely with Soho Theatre’s finance function team and the Executive team to review weekly income against target, cost of sales and ancillary spend and contribute to monthly management accounting for each venue’s F&B operation
- Regularly price check beverage items bought for the operation, to ensure that purchases are made at the best prices available
- Support as required with the annual audit process
- Attend Soho Theatre Bar board meetings as necessary, and report on all aspects of performance
Future Opportunities
- Work with the Executive team to explore and develop future opportunities for the Soho Theatre group
- Contribute to capital projects that relate to F&B, liaising with internal and external teams as necessary to ensure these are delivered on time and within budget
Compliance
- Act as Designated Premises Supervisor, and ensure that the conditions of the premises licences are met at all times
- Stay informed and aware of all relevant legislation regarding service of liquor and opening hours
- Act as main point of contact for EHO and other local authority teams
- Work with the Operations Director to ensure comprehensive insurance cover is in place
- Attend Soho Theatre H&S committee meetings as lead for F&B, contribute to annual H&S audits
General
- Attend Heads of Department meetings to represent F&B, and work collaboratively with other department Heads to support the overall objectives of Soho Theatre
- Support the aims and objectives of Soho Theatre, both internally and externally
- Represent the Company as appropriate and as necessary at external events
- Uphold and champion the Equality Opportunities, Access and Diversity policies
- Undertake such other reasonable duties as may from time to time be required