We are following government guidance to provide the safest live performance experience for you. Please read the below information to know what we’re doing to keep you, our audience our artists and our staff safe. 




Contactless Tickets

We will send you an e-ticket before the show. These do not need to be printed but can be scanned on any (electronically) smart device. So make sure you have enough juice on your phone/tablet/fax machine when you come. Your ticket will be sent to your email address (check your junk if you can’t see it) but can also be downloaded when you log on to your Soho Theatre account and click the E-ticket banner.


Exchanges and Credit

If you cannot attend the performance because you have tested positive for COVID-19, just let us know and we’ll be happy to turn your ticket into customer credit to be used for one of our future shows. Please do let us know before 6pm on the day of your show so we can process that for you.


Show Cancellations

You can purchase our tickets with confidence, safe in the knowledge that if we have to cancel a show due to Covid-restrictions we will happily refund you, credit your account, or exchange your ticket for a rescheduled date. We’ve got your back.




Face Coverings 

We would love it if you wore a face covering at Soho Theatre to help protect our artists, staff and each other. Our staff will be wearing them, and disposable masks will be available for anyone that wants one.


Covid Pass entry /  lateral flow test

You may be asked for a COVID pass or proof of negative lateral flow test (within 48 hours); our staff will be carrying out spot checks.

You can find out about the NHS Covid Pass here, and download the NHS app if you’ve not already.

You can report your lateral flow test result to receive your NHS negative result confirmation (you do not need to be registered with the NHS to do this).


Sanitising Stations

We have sanitising stations, with alcogel positioned all around the building. See it, squirt it, rub it.


Cashless Payments

We’ve gone cashless! How very modern. We’ll take all Visa, Mastercard and American Express.


Ventilated Auditorium

All our public spaces will be ventilated with fresh, un-recycled, Soho air. 


Regular Cleaning

We have an enhanced and rigorous cleaning system in our building to make sure you are as safe as possible during your visit. If you want the details, just ask any of our cheery staff. 

For any further information please do email us at box1@sohotheatre.com


Box Office Note

Don’t fancy booking online? No problem! You can call our Box Office on 020 7478 0100. Lines are open Mon to Fri 10am – 1pm and 3pm – 6pm. Bank Holiday opening hours: 3pm – 6pm

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