Overview
This is a hugely exciting opportunity to be a key part of the team opening the new Soho Theatre Walthamstow. You will be integral in supporting all activity in this beautiful Grade II* listed building, including our 960 seat theatre as well as our studios and front of house spaces.
Our Audience Experience Team are essential in creating a great night out for audiences visiting Soho Theatre Walthamstow. They are the first point of contact for our audience and help welcome them in to the venue, answering questions and reporting on feedback, dealing with ticket enquiries, navigating the audience journey around our building, selling tickets, merchandise and memberships, and upholding excellent health and safety standards. The Audience Experience Team are also keen to ensuring all our artists have a positive experience with STW.
We’re looking for friendly and approachable people, with great communication skills, who enjoy working with the general public. You’ll be great at getting people to where they need to go and safely exiting them too. If you’re able to multi-task, think on your feet and do it all with a cheerful smile, you’re just the kind of person we’re looking for.
Job Outline
Venue & the Public
- Be the primary point-of-contact for audiences ensuring they are treated with the highest standards of customer service.
- Support the Audience Management Team in the management of audiences, queues, ticket-checking, ticket enquiries and supervision during performances and hires.
- Ensure public areas are kept tidy, clean and presentable and reporting anything unsafe to your Audience Experience Manager.
- Address any customer queries and complaints with a proactive approach and escalate where appropriate.
- Respond to any patron access needs and support in facilitating captioned, BSL interpreted and audio-described performances for access patrons or performers using our venue.
- Be familiar with Soho Theatre Walthamstow’s emergency and evacuation procedures and assist with all evacuations of the building.
- Ensure that Soho Theatre Walthamstow is a welcoming, positive inclusive place to visit.
- Promote the sale of tickets, pre-order drinks and memberships.
Programme
- Be knowledgeable of the artistic programme and brand values of Soho Theatre Walthamstow.
- Support and welcome artists and companies as applicable.
- Promote collaborative working relationships across all internal colleagues, artists, producers and visiting companies.
Health & Safety
- Read and actively implement Soho Theatre’s policies, including the Health & Safety and Safeguarding Policies in all areas. Ensure all work is carried out in a safe and secure manner and inform Audience Team management in the case of any uncertainty.
General
- Support the aims and objectives of Soho Theatre Walthamstow, both internally and externally.
- Represent Soho Theatre with external stakeholders and the wider arts community, building constructive relationships to further the work and profile of Soho Theatre
- Attend staff training as required.
- Champion and promote the values and behaviours of Soho Theatre Walthamstow, encouraging diversity and inclusion and acting as an ambassador for the organisation.
- Uphold the Company’s equal opportunities, access and diversity
- Remain fully aware of Soho Theatre Walthamstow’s activities and programme of events at all times.
- Any other duties that may be reasonably required.
This is a guide to the nature of the work required. It is not wholly comprehensive or restrictive and may be reviewed with the post holder and the line manager from time to time.
Want some more info before you apply? Read our FAQS.
How to apply
You can submit your application in written or video/audio form.
Written Form
Simply complete the application form at the bottom of this page and send it to jobs@sohotheatre.com with job code STWAETM25 in the subject line.
Video or Audio Applications
You can also choose to submit your application by video, recording yourself answering the questions in the application form. To do this follow these steps:
- Take a look at the application form, you will still need to fill in your personal details and references on this form and send this through to us. But for the question, ‘Tell us why you have applied for this post, how your skills and experience make you a suitable candidate and any other information to support your application,‘ you can record yourself answering this question on video and email us a link to your video alongside your application. Please ensure the recording is no longer than a total of 3 minutes (we still need you to keep within the word count).
- Once you are happy with your video send us your application form with personal details and references completed alongside a link to view your video to jobs@sohotheatre.com with the job code STWAETM25 in the subject line. Privately upload your video to Youtube or Vimeo or another broadcast platform and email us the link and password to view them and make sure that they’re unlisted (this means only people with the link and password can view them). Remember: keep your recordings, so we can reach out in case of any tech issues.
If you have any questions about this process drop us an email at jobs@sohotheatre.com and we’ll see if we can help.