FAQs

When can I buy tickets?
The Box Office is open from 10am – 10pm, Monday to Saturday and from 1 hour before a Sunday performance. You can buy tickets on the phone from 10am, and you can book tickets online at any time of the day or night. When a new season of shows are placed on sale our Friends get priority booking. You can find out more about our friends scheme here.

Can I get a ticket discount?
We want to make sure that no one misses out on a show at Soho because they can’t afford a ticket. For most of our shows, we offer preview prices for early performances.

We offer concessions to people under 26, full-time students, senior citizens, people who have a registered disability, unwaged people, Westminster ResCard holders and groups of 10 or more.
Tickets for accessible performances (British Sign Language interpreted, captioned or audio described) are £10 for those using the service.

How do I find out about BSL Interpreted, Captioned and Audio Described performances?
You can check out the website here.
Join our e-list here.

Do you provide touch tours?
We offer touch tours before each audio-described performance for people who are blind or have a visual impairment so they can explore the stage and get a feel of the set and costumes before the play starts.

Actors are often available to introduce themselves and their characters to give audiences a unique chance to hear the character voices before the show itself begins.

If you’d like to experience a touch tour before you come along to the audio described performance please let us know when you book your ticket so we can get everything ready in advance for you. Touch tours normally take place 1 hour before the start of the show.

Do you have a Loop system or an Infra red system?
We have an Infra red system with 5 headsets for the Theatre, if you require a headset, please tell us when you book your tickets.

Upstairs has a loop system fitted.

Can you accommodate Hearing dogs/Guide dogs?
Hearing dogs/Guide dogs can either be brought into the auditorium or left with Soho Theatre Staff. We can accommodate 2 dogs per performance.

As a wheelchair user where would I be seated?
We can accommodate a limited number of wheelchairs in all three of our venues. Please inform box office when you book so we can make provision for this and reserve your space. We cannot guarantee that we will be able to accommodate wheelchair ticket-holders for a performance if we do not receive notification at the time of booking, as we have limited wheelchair seating capacity, and often seating needs to be dismantled in advance to accommodate wheelchairs. Thank you for your co-operation.

Is it possible to reserve seats?
All of our spaces have unreserved seats, however, if you have specific access requirements we will reserve seats for you to help make your visit more enjoyable. Please let us know when you book your tickets.

Will I be able to get in to see my show if I am late?
We will do our very best to accommodate you if you are late. Most of our performances have a latecomers point, or a latecomers cut-off point, so that we can get you into a performance with a minimum of disruption to other audience members and to the performers on stage. In certain performances, however, and in many shows in our Upstairs studio venue, it can be hard to accommodate latecomers, as the audience entrance opens out onto the stage, and can easily disrupt a performance for performers and other audience members. Unfortunately, we cannot offer refunds to patrons who are unable to see their shows due to being late, so please try to arrive at the theatre at least 30 minutes before your show starts.

If you have a question that isn’t answered here, please get in touch. You can email us here .

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