Access Facilities

We aim to make our venue and programme as accessible as possible.

This page details some of our facilities. If you do have any other access requirements please call us on 020 7478 0100 or email Julie, our Customer Service Manager, before your visit so we can make sure it as enjoyable as we can.

Our building is normally open from Monday to Saturday, 9am to 1am.

The Box Office is open from 9.30am to 10pm, Monday to Saturday, with telephone sales and enquiries from 10am.


If you are deaf, deafened or hard of hearing

The main theatre has an infra-red loop system (with 5 headsets).
Upstairs has a built-in loop system. Both can be used by hearing aid users.

We regularly have captioned or BSL (British Sign Language) interpreted performances for plays. Which are listed here. If you are deaf, deafened or hard of hearing you, and a companion, can get your tickets for a discounted price (please ask our box office team for this as it will vary).

If you’d like to use one of our headsets, or you’d like to be seated in the best position to use the infra-red loop or see the interpreter, please tell our box office team when you book and we’ll make sure we reserve your seat.

Hearing dogs can be brought into the auditorium or left with our staff. We can accommodate two dogs per performance.


If you are blind or have a visual impairment

We regularly have audio-described performances of our plays in the theatre. If you are blind or have a visual impairment you, and a companion, can get your tickets for a discounted price (please ask our box office team for this as it will vary).

Before you come to an audio-described performance, we also aim to provide audio guides which give descriptions details of the set, costume and characters in the production.

We also offer touch tours before the audio-described performance when you will be introduced to actor’s voices, the set and the characters different costumes. If you would like to attend a touch tour, please let our box office team know when you buy your ticket.

We can reserve seats for you in easily accessible seats in all of our performance spaces, or if you’d like an usher to help guide you to your seat, just ask at the box office when you book.

Guide dogs can be brought into the auditorium or left with Soho Theatre staff. The theatre can accommodate 2 guide dogs per performance.


If you have mobility requirements, or you use a wheelchair

Soho Theatre’s Box Office and bar is accessible on the Ground Floor as you enter the building. All other floors are accessible by lift.

If you need to sit in a specific part of the auditorium to be comfortable, please let our box office team know when you book.

We can accommodate a limited number of wheelchair-users in all three of our venues. Please inform box office when you book so we can make provision for this and reserve your space. We cannot guarantee that we will be able to accommodate wheelchair-using ticket-holders for a performance if we do not receive notification at the time of booking, as we have limited wheelchair-using seating capacity, and often seating needs to be dismantled in advance to accommodate wheelchair-users. Thank you for your co-operation.

There are wheelchair-user accessible toilets on the ground, second and third floors of the building.  

Our licensed bar, brasserie and restaurant is on the ground floor and easily accessible by wheelchair. The Terrace Bar for pre show drinks is on second floor, accessible by lift.

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